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Frequently Asked Questions
Find answers to common questions about ANWA courses and platform.
General
What is ANWA?
Who are ANWA courses designed for?
How do I create an account?
Is ANWA available in multiple languages?
How do I become an ANWA Educator or Affiliate?
Courses
How do I access my course after enrolment?
Can I learn at my own pace?
How long do I have access to a course?
Are there live sessions or is everything on-demand?
Can I enrol in multiple courses at the same time?
Programs & Electives
What's the difference between the Core Program and electives?
Can I choose more than one Learning Path?
Do I need to complete the Core Program before starting electives?
What are the Aromatherapy and TCM tracks?
What does "Series Certification" mean for Master Legacy courses?
Payments
What payment options are available?
Is there a refund policy?
Can I get an invoice for my purchase?
Are there discounts for group enrolments?
Is my payment information secure?
Does the refund policy differ for track or elective courses?
Certificates
Will I receive a certificate after completing a module?
How do I download my certificate?
Are ANWA certificates recognised?
Can I share my certificate on LinkedIn?
What if my certificate has an error?
Recognition of Prior Learning
What is Recognition of Prior Learning (RPL)?
What can be exempted through RPL?
How do I apply for RPL?
What happens after I submit an RPL application?
What's the difference between Full, Conditional, and Not Approved outcomes?
Technical Support
What if I forget my password or cannot log in?
Who do I contact for technical issues?
What browsers are supported?
Can I access courses on my mobile device?
Videos are not playing. What should I do?
Still have questions?
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